Healthcare: Telemedicine Platform
Tech Stack: React, Node.js, WebRTC
Services: Custom Development, HIPAA Compliance
Challenge:
A leading healthcare provider struggled with high patient no-show rates, limited access to healthcare services for patients in remote areas, and difficulties in managing appointments and medical records efficiently. The healthcare provider wanted to improve patient engagement, streamline operations, and ensure regulatory compliance.
Solution:
Gelesu developed a custom telemedicine platform that enabled patients to consult with doctors remotely via HIPAA-compliant video calls. Our team integrated features such as appointment scheduling, real-time doctor-patient matching, and seamless access to electronic health records (EHR). Additionally, the platform was built with scalability in mind to accommodate future growth and ensure security in line with healthcare regulations.
Impact:
- 40% Reduction in Patient No-Shows: The convenience of virtual consultations led to a significant decrease in missed appointments, improving operational efficiency.
- 3x Faster Doctor-Patient Matching: The platform’s automated matching system connected patients with available doctors much faster, enhancing user satisfaction and reducing wait times.
- Increased Patient Access: The platform allowed patients in remote or underserved areas to access healthcare services, improving overall patient care.
- Regulatory Compliance: HIPAA-compliant video consultations and secure patient data management ensured the platform met all necessary regulatory standards, safeguarding sensitive health information.
Key Features:
- HIPAA-Compliant Video Consultations: Secure and private communication between patients and healthcare providers, ensuring compliance with healthcare regulations.
- Integrated EHR Access: Seamless integration of Electronic Health Records (EHR) to allow healthcare providers to access patient information during virtual consultations.
- Patient Portal: A user-friendly portal for patients to schedule appointments, access medical records, and communicate securely with healthcare professionals.
- Real-Time Doctor Matching: Automated and intelligent doctor-patient matching system that ensures the right specialist is available at the right time.
Results:
- 40% reduction in patient no-shows, leading to better resource utilization and higher operational efficiency.
- 3x faster doctor-patient matching, improving both patient and doctor experience.
- Increased patient satisfaction, with more accessible healthcare services and better overall experience.
“Gelesu’s telemedicine platform revolutionized our patient engagement. The reduction in no-shows and faster doctor matching have significantly improved our service. Their team ensured the solution was HIPAA-compliant and easy to scale, which made the entire process smoother.”
— Dr. Sara Patel, CIO at HealthTech Solutions