Software Maintenance & Support Services

Keep Your Business Running Smoothly with Reliable System Care

Your software should serve your needs—not force you to adapt to it.

Even the best software needs ongoing care. Gelesu’s maintenance services ensure your systems stay secure, updated, and performing at their peak—so you can focus on your business, not IT headaches.

Why Proactive Software Maintenance Matters

Preventing issues before they arise is key to keeping your business running smoothly. Here’s why investing in proactive maintenance is crucial:

Prevent Costly Downtime With 24/7 application support, we monitor your systems round-the-clock, minimizing downtime.
Stay Secure Against Emerging Threats Our services keep your software protected against the latest vulnerabilities and security risks.
Optimize Performance as Your Needs Evolve We ensure your software adapts to growing business demands.
Extend Software Lifespan Regular updates and care keep your systems running efficiently for the long term.

“When our mission-critical system crashed at 3 AM, Gelesu’s emergency team had us back online in just 27 minutes. Their quick response saved us an estimated $152K in potential losses.“

Muhammad Hamza Amir, CTO at GlobalTech Enterprises

Our Maintenance & Support Services

We offer 24/7 application support to ensure your applications are always up and running, with fast responses to critical issues whenever you need them.

Our Services Include:

Tiered Response System: We prioritize issues from Priority 1-4, with rapid escalation for urgent matters to ensure a quick resolution.
Dedicated Support Engineers: Our team is always ready to troubleshoot and resolve any issues you encounter, no matter how complex.
Average Response Time: We guarantee a response time of under 15 minutes for urgent issues, minimizing downtime and impact on your operations.

Coverage Includes:

Error diagnosis and resolution
User access troubleshooting
Integration issue resolution

Emergency Bug Fixing

We provide the best emergency bug fixing services for critical systems, ensuring rapid resolution when bugs disrupt your operations. Our services come with a strict SLA to minimize downtime and get you back on track fast.

Our Expertise:

itical Bug Resolution SLA: We guarantee a 1-hour response time for high-priority cases, ensuring urgent issues are addressed immediately.
Hotfix Deployment: We deploy hotfixes within 4 hours, restoring your system to full functionality as quickly as possible.
Root Cause Analysis: We conduct thorough investigations to identify the root cause of the issue and prevent similar problems in the future.

Specialty:

We specialize in stabilizing mission-critical systems with minimal disruption, ensuring continuous business operations.

Software Upgrade Management

Our software upgrade management services ensure smooth and efficient software upgrades with minimal downtime, allowing your business to continue operating without disruption.

Our Services Include:

Version Compatibility Assessments: We evaluate your system to ensure smooth upgrades by checking compatibility with existing components and software.
Zero-Downtime Upgrade Strategies: Our approach ensures that your business operations continue running seamlessly while the upgrade is in progress.
Regression Testing and Validation: We conduct thorough testing to ensure that everything works perfectly after the upgrade.
User Training and Documentation Updates: We update your training materials and provide training to your team, ensuring they’re fully prepared for new features.

Upgrade Expertise:

Security Patch Implementation: We ensure that your systems are always protected with the latest security patches.
Feature Enhancement Rollouts: We smoothly implement new features to keep your software up-to-date and competitive.
Database Migration Support: We provide comprehensive support for database migrations, ensuring a smooth transition without data loss.

Performance Tuning

We enhance your system’s performance by detecting and eliminating bottlenecks that hinder speed and scalability.

Our Services Include:

Query optimization for faster database queries.
Memory leak detection to prevent system crashes.
Load balancing adjustments to ensure consistent performance.
Infrastructure scaling recommendations for future growth.

Specialty:

We specialize in stabilizing mission-critical systems with minimal disruption, ensuring continuous business operations.

Security Maintenance

Protect your business from security breaches and data leaks with ongoing security maintenance.

Our Services Include:

Vulnerability scanning to identify potential threats.
Penetration testing to simulate attacks and strengthen defenses.
Compliance updates for regulations like HIPAA, GDPR, and PCI DSS.
Security patch management to address newly discovered vulnerabilities.

Our Maintenance Approach

Assessment
We start by performing a system health check, identifying any areas of concern or potential risks.
Preventive Care
We schedule regular maintenance and updates, ensuring that your systems remain up to date and running smoothly.
Responsive Support
In case of any issues, our team provides incident management and emergency response to minimize disruption.
Continuous Improvement
We provide performance analytics and optimization recommendations to improve your system’s efficiency over time.

Industry-Specific Maintenance Solutions

Financial Services

High-availability system support to ensure seamless transactions.
Trading hour coverage to maintain system integrity during critical periods.
Compliance maintenance for ongoing regulatory adherence.

Healthcare

EHR uptime guarantees to ensure continuous access to medical records.
HIPAA compliance updates to protect patient data.
Medical device integration support for smooth operations.

E-Commerce

Peak season readiness checks to ensure your system can handle increased traffic.
Payment gateway monitoring to prevent transaction issues.
Inventory system synchronization for real-time updates.

Why Choose Gelesu for Maintenance?

Enterprise-Grade SLAs with financial penalties for missed service levels.
Certified Engineers in AWS, Microsoft, and Oracle.
Predictable Pricing with monthly or annual plans tailored to your needs.
Transparent Reporting with detailed monthly health reports.

FAQs

Q: How quickly can you respond to critical issues?
A: We guarantee a 1-hour response for Priority 1 cases, with most issues resolved within 4 hours.

Q: Do you offer customized maintenance plans?
A: Yes, we tailor our coverage to your specific systems and business hours to provide the most effective support.

Don’t Wait for Disaster to Strike

Stay ahead of potential IT issues and ensure your business runs smoothly with proactive software maintenance and support. Our team at Gelesu provides comprehensive care for your software systems, so you can focus on what matters most growing your business.